Grange Interiors

The Brief

The great success of this business, manufacturing for the contract housing industry and end consumer, had meant rapid growth, especially in the last two years.  This growth was now putting a strain on the existing way of doing business, and if the growth and customer satisfaction was to continue, tight control and a new way of working needed to be implemented.

A review of activities was undertaken by the IT Manager.  The key issue was trying to keep communication across the supply chain, for what was a fast moving environment, and subject to changes outside of their control.  Using the web was seen as a great medium to connect all the players in the project, and maintain project co-ordination.

In trying to find a suitable application it became apparent that for the budget available, there was nothing suitable that could help them manage the relationship between main contractor, contractor’s site, and the multiple plots/locations on the site.  So this application was built specifically for the manufacturing contract industry, using Microsoft .NET as the platform.

They also knew that they wanted to open up the application to a wide customer base, without incurring large license costs.  In addition, a number of key contractors had approached them for management information, and the ability to provide this in an XML format.

The Result

Now senior management are able to use the application as a service differentiator.  It is seen as an easy to use enquiry application for the Main Contractor, and gives them access to the information 24x7.

The old style Installation Board is now replaced with an online web page, meaning changes in call-offs can be reflected immediately in fitter activity, and changes to a fitters programme highlight the orders it may impact.

The Client Said

"This is a great move to start supporting our customers online, and providing them information they need.  We have 20 users internally that are now co-ordinated around the fitting programme of our end customer. This has lead to customer service recognition for us and lowered our installation costs"